With a large fleet of aircraft to operate across their major airline partners – including American Airlines, United Airlines, and DHL – this American regional airline puts high importance on their fleet maintenance and reliability.
Their fleet reliability expert knew his team’s biggest challenge was keeping track of aircraft defects across the fleet. During the flight day when there’s an issue, pilots grab the logbook, call maintenance control, and report the defect where a “defect ID” is assigned.
With large fleets, things move quickly and spelling mistakes, abbreviations and miscoded ATAs occur throughout the logbooks making the reports on the history of the aircraft hard to read and understand – and likely not as detailed as they should be. All of this leads to increased difficulty for engineers to get to the root cause of the problem.
“I would go back through the history, and it was very hard to research. It wasn't robust. It wasn't complete. And it was very prone to human error.”
