Consultative Services for a Global Commercial Airline

The challenge

A major commercial airline was grappling with inefficiencies in their ground support equipment (GSE) maintenance processes. Their existing solution provider failed to adequately address manual-based processes, hindered seamless reporting, and struggled with user-adoption needs, posing a threat to their commitment to operational excellence.

Our approach

In response to these challenges, they adopted a proactive approach to find a comprehensive solution. They engaged Veryon, a leading ground support equipment maintenance software provider, to conduct a thorough assessment. A series of on-site interviews with key stakeholders across multiple locations in the US formed a crucial part of this approach. The interviews were conducted using our Business Value Accelerator (BVA) consultative methodology.

Results

Over a meticulous 6-month period, Veryon interviewed dozens of stakeholders involved in various aspects of GSE asset lifecycle management, including Parts, Shop Leads, Fleet Teams, Scheduling, Finance, IT, and Senior Leadership. The findings were consolidated and illustrated, revealing approximately 30 crucial issues within the existing GSE maintenance processes. Veryon estimated potential cost savings of around $8 million, showcasing the significance of addressing these identified challenges. Some of the key outcomes included:

1. Holistic Stakeholder Engagement: Veryon's on-site interviews involved stakeholders from diverse areas of the business, ensuring a comprehensive understanding of the challenges and requirements across different GSE management functions.
2. Business Value Accelerator (BVA) Methodology: The use of our BVA consultative methodology allowed for a structured and strategic approach to gathering insights. This methodology facilitated the identification and prioritization of key issues.
3. Identified Crucial Issues: Through stakeholder engagement and analysis, Veryon identified around 30 crucial issues within their GSE maintenance processes. These issues ranged from manual-based inefficiencies to reporting challenges.
4. Potential Cost Savings: Veryon's assessment estimated potential cost savings of approximately $8 million by addressing the identified issues. This quantifiable value demonstrated the tangible benefits of adopting Veryon's ground support equipment maintenance software.

By leveraging Veryon's comprehensive approach, the airline not only identified and illustrated the challenges within their GSE maintenance processes but also quantified the potential cost savings. The case study showcases the value of Veryon in not just providing a software solution but in actively participating in a consultative process to enhance operational efficiency and financial savings.

Product Used
Veryon GSE

Industry
Airline