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5 min read

Case Study: Alerion Aviation – Maintaining Top Performance

Case Study: Alerion Aviation – Maintaining Top Performance

Alerion Aviation Leverages Technology to Manage a Highly Diverse Fleet

Overview

Alerion Aviation is a full-service Part 135 private jet charter operator that manages midsized to heavy jets in some of the United States’ busiest demand markets like New York, California, and Florida. The company offers its customers everything from brokerage and consulting services to aircraft management and maintenance oversight support.

Alerion Aviation Aircraft with Sky in Background

With its wide range of end-to-end services and a diverse fleet of Gulfstreams, Challengers, Hawkers, Falcons, Citations, and other aircraft across the country, reliable aircraft are a critical component for Alerion’s business as it upholds its hard-sought reputation as a gold standard for air carriers.

The team relies on the accessible and innovative platform from Veryon Tracking to help streamline workflows and increase efficiencies. This is important as Alerion’s full-service offering includes helping customers acquire an aircraft, manage the aircraft, and operate the aircraft in the most effective manner possible.

Safety in the Skies

Alerion’s Director of Maintenance Adam Darnell has watched maintenance tracking evolve throughout his aviation career, from paper records to spreadsheets to the current maintenance tracking systems– and Veryon Tracking has been his platform of choice since 2015.

Ease-of-use and visibility are central for Darnell, who’s responsible for ensuring the reliability of the Alerion fleet and guaranteeing that all maintenance is accomplished in 100% accordance with the Federal Aviation Administration’s rules, regulations, and procedures.

“I’m ultimately in charge of the safety of these aircraft,” he says. “At the end of the day, would I put my kids on this airplane? Yes or no. That’s the game changer for me.”

In Darnell’s line of work, safety means access to accurate, real-time data across multiple locations and a varied fleet. He says that Veryon Tracking's advanced technology allows his geographically dispersed team access to the same insights from anywhere, at any time.

“It makes it so easy because, at the technician level, the guys see the same thing no matter what they’re working on,” he says. “At the management level, I can pull the same reports. And at the quality level, my inspectors all see the same thing, and they have the same warnings and sign-offs. It’s so convenient that it’s all universal, no matter what type of aircraft it is.”

“The technology has been phenomenal, I used to spend several hours everyday monitoring and entering data. Now in just a few minutes, I can check the status of my fleet, easily update the platform and I’m done. It’s that simple.”

Adam Darnell
DOM, Alerion Aviation
Adam Darnell DOM Alerion Aviation

Through Veryon Tracking, Alerion has access to an array of easy-to-use dashboards that manage the planning and execution of work orders and records information automatically. This automation allows Darnell and his team the ability to review and sign off on work progress in real time. The maintenance dashboard provides the team with a single, color-coded view of the entire fleet, allowing them to make fast decisions and take the actions that impact the fleet’s readiness.

Errors happen, so when Darnell catches them, the software allows him to go back in and make fast and easy corrections while maintaining the integrity of the history.

“My guys mess up a logbook entry – or I mess up a logbook entry – it’s really easy to go in, correct it and that history is saved,” he says. “So I’m not hiding anything. I’m not throwing anything away. It’s all right there. And I can print a nice clean entry, and we’re off to the races.”

Reliability on the Road

Alerion’s Chief Inspector, Christopher Jelinek, spends a lot of time on the road overseeing facilities inspections and ensuring that all records and personnel are up to date and meet all current standards of a 135 operator. Much like Darnell, it's critical for him to have readily available and reliable information wherever he goes.

“Using the mobile apps when I’m on the road is invaluable,” he says. “I can be on one coast and my aircraft could be on the other. I have to look up different part numbers and seek vendors at a moment’s notice. It comes in very handy. To have all that at your fingertips is invaluable.”

Jelinek also leverages Veryon Tracking and its clear, concise format when he is planning for larger-scale inspections or long-lead maintenance projects.

Alerion Aviation Using Flightdocs Mobile App on iPad

“We can see what’s due, how far out it’s due, what our tolerances are before it’s due,” he says. “So, when I’m planning out our maintenance for the year, how far out do I have, how many hours am I going to fly before this becomes an issue, it really becomes very valuable at getting those slots that I really need.”

Purchasing Power

For the past two decades, Alerion has created strategic sales plans to help its clients consolidate and eliminate operational expenses associated with their assets. That can often involve the sale of their asset, whether it’s upsizing or downsizing based on their specific needs. According to Darnell, if he’s helping a new owner purchase an aircraft that is on Veryon Tracking, “it makes my job so much easier to evaluate the quality of the records, first of all, and to evaluate the status of the airplane because the data is all there.”

When it comes to the purchase or resale of an aircraft, Darnell says the visibility in Veryon Tracking (versus paperwork, logs, and inspection reports) ensures that the information is accurate, accessible, and complete, which can help a client easily determine whether or not an aircraft is compliant and a worthwhile investment.

He says an added benefit is that Veryon Tracking presents information in a simple and visual way so that a client can understand important elements about an aircraft, even if they’re not aviation savvy. “I can show them very detailed reports, and it just makes it so much more convenient to be on Veryon Tracking and to show them that it definitely adds intrinsic value to the aircraft.”

“We can see what’s due, how far out it’s due, what our tolerances are before it’s due. So, when I’m planning out our maintenance for the year, how far out do I have, how many hours am I going to fly before this becomes an issue, it really becomes very valuable at getting those slots that I really need.”

Christopher Jelinek
Chief Inspector, Alerion Aviation

A Familiar Connection

The Alerion team says the Veryon Tracking platform was easy to understand and use from the outset, particularly compared to the platforms of other major competitors in the industry. In addition to its intuitive design and reliable technology, however, both Darnell and Jelinek believe there is something else that sets it apart.

“The customer service is what really did it for me,” says Darnell. “I love the fact that when I have a question, I call and somebody answers. It’s not a machine. It’s not another country. It’s a human being. And my concerns matter.”

Christopher Jelinek Chief Inspector Alerion Aviation Using Flightdocs Mobile App on iPad Outside with Aircraft in Background

Darnell claims he feels like he’s part of the family with Veryon Tracking. “And to me that’s huge. If I have a problem, they fix it immediately. It’s not, ‘oh well, we’ll get right on it,’ and then three weeks later I have to follow up. It’s done right now.”

When colleagues go to him asking for guidance on the best Maintenance Management platform, “It’s very easy for me to recommend Veryon Tracking because I can tell them all the advantages,” he says. “It’s simple. It’s cost-effective. It is universal.”

Jelinek agrees with Darnell’s assessment of Veryon Tracking and their level of customer service, adding: “The person on the phone will walk you right through everything you need. Every time that I’ve called actually they’ve been right on the spot – no questions asked.”

 

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