Driving Efficiency Through Cloud-Based Maintenance Tracking

Technology shift

After a comprehensive assessment of aircraft maintenance tracking solutions, REVA enrolled with Veryon Maintenance Tracking, an advanced aircraft tracking and maintenance tracking solution, in 2015.

Today, Veryon Maintenance Tracking is integral to all maintenance activities in the organization. Vallejo says, “We use Veryon Maintenance Tracking to make sure maintenance tracking is up-to-date. With our extensive fleet and multiple bases of operation, it’s possible to miss an inspection item. With electronic tracking, we have simplified the process while providing to-the-minute accuracy and compliance.”

Specifically, he points to the Maintenance Tracking dashboard that provides a big-picture look at the entire fleet and easy access to “due list” status indicators.

“With Veryon Maintenance Tracking, we have more oversight with less work,” confirms Vallejo. “The director, quality inspector and I are all able to look at the same information with just a few clicks. We can communicate with pilots much faster and share information in real-time without duplicate data entry.”

Jonathan Harriston, Chief Inspector with REVA, responsible for quality assurance and auditing, says he now looks to Veryon Maintenance Tracking on a daily basis to ensure accuracy. He adds, “Veryon Maintenance Tracking helps us track maintenance activity across our entire fleet - items coming due both by date and hourly. We need to have a hold on that information to support AAIPs, MELs, etc. Veryon Maintenance Tracking makes that process easy.”

Reports, records, and research

All REVA maintenance task cards are automated through Veryon Maintenance Tracking. With the click of a button on an iPad, technicians can see and print their due list.

Patricia McPhee, Maintenance Administrator / Coordinator with REVA, is responsible for checking daily reports, verifying flight log times, entering maintenance and pilot discrepancies, and entering and closing out mechanic times. She adds, “Through Veryon Maintenance Tracking, we’ve established a highly accurate record of our daily activities like labor hours and cost per flight hour, and cost of scheduled and unscheduled maintenance per aircraft. It’s a digital organization that helps us understand what we do on a daily, monthly, and annual basis.”

Vallejo believes the electronic records have also helped the team solve problems quicker and easier. “Sometimes with troubleshooting aircraft, there are similar recurring issues and similar solutions. In the past, we’ve had to sort through paper logbooks to find discrepancies or troubleshoot problems. With Veryon Maintenance Tracking, we’re able to see the maintenance history of every aircraft at the touch of a button.”

Less redundancy, more air time

Vallejo estimates, “On a weeklong project, we save 1.5 hours in paperwork with Veryon Maintenance Tracking. For a three-week long project, we are realizing a four-hour time savings on paperwork. Bottom line, we’re able to have our airplanes ready for dispatch sooner.”

Harriston points to one often-overlooked consideration that he believes is critical to the adoption of any maintenance tracking solution: customer service. He adds, “It’s not that easy to get a customer service representative to answer the phone anymore. But it’s one of the biggest benefits that we’ve realized since the implementation of Veryon Maintenance Tracking. Immediate support has helped us make the most of our record-keeping platform.”

The paperless promise

With electronic record-keeping in place, the REVA maintenance team is now looking to expand their use of Veryon Maintenance Tracking to include work orders, inventory control, electronic logbooks, and e-signatures.

Harriston confirms, “Veryon Maintenance Tracking has opened a whole new world of possibilities. Once we enrolled in Veryon Maintenance Tracking and could see all of our aircraft and associated maintenance activities, we started to see other areas of improvement that we didn’t think about, like work orders, parts procurement, and parts management.”

“Now, we’re looking for other ways to assimilate the technology with our processes,” Harriston continues.

The Inventory Control Dashboard is one such area of focus. With the Item Catalog and Custom Equipment Management feature, the avionics inventory system streamlines inventory management and auto-populates the Maintenance Tracking Dashboard for true integration.

Coursey continues, “Our goal is to have a just-in-time inventory. Technology, specifically powerful tracking software, can help us understand our usage data so we have the right stock levels. Part-and-parcel with that information is the need to track and create work orders. Knowledge about work orders, labor hours, and part costs allows us to understand the needs behind every one of our tail numbers and drive efficiency.”

As well, REVA believes electronic signatures will save time, particularly for technicians. REVA is currently working with the FAA to obtain OpSpec A025 authorization for electronic record-keeping.

Harriston adds, “Once we get A025 authorization, we’ll be able to use Veryon Maintenance Tracking to considerably reduce the time it takes to complete necessary paperwork and accuracy, which is a tedious and time-consuming process right now.”

Coursey concludes, “Veryon Maintenance Tracking helps me assure that we’re compliant with federal aviation regulations, develop work orders, purchase orders, etc. I’m excited to put Veryon Maintenance Tracking to work across all facets of the flight operations business. The system has a lot of resources and capabilities that will help us better understand our operational costs, strategically grow our operation and create a paperless work environment.”