Stockroom and part organization like no other
Not only does this retailer's flight department use Veryon Maintenance Tracking, but they also use the Veryon Inventory Management to manage and organize their stockroom and complete purchase orders.
Each of this retailer's aircraft in the fleet has its own set of equipment, and each item is logged and tracked in the Veryon Inventory Management. When an item is being used or taken out of its designated spot in the stockroom, it is noted in Veryon Tracking. Veryon Tracking has helped them remain organized and informed on their inventory and items being used.
When an item or part needs to be replaced on an aircraft, the team is able to go into Veryon Tracking and verify if they have that part in stock or not. If they don’t have the part or item in stock, they can easily order a replacement part and keep track of the purchase order right within Veryon Tracking. Ordering parts and keeping track of their inventory has been a game-changer for them and the CAM mentioned his team has “really enjoyed it.”
By knowing the status of the parts, what parts they have in stock, when they need to be replaced, and when they have been replaced, this team has been able to improve their aircraft uptime.
Product experts providing 24/7 support
With their other maintenance tracking system, the CAM mentioned that when he needed help, he would call their support and “usually end up talking to an individual who doesn’t know the system.” The team needed savvy customer service reps who could support them in manipulating the software to meet their requirements.
When they switched over to Veryon Tracking, any time the CAM had a question or wasn’t sure how to use the platform a certain way, there was always someone on the other line helping him immediately.
Another benefit was the training options available. Whenever the team reaches out for training support, Veryon delivers Veryon Tracking training via web, talk through via mobile, or even on-site if needed.
“And when I call that number, somebody answers right away, and they know how to use the system. They always show me how to get where I need to be.”
Summary
When this major North American retailer struggled with using their previous maintenance tracking system, they turned to Veryon Tracking and saw an impact on the efficiency of their entire flight operations team right away.
Veryon Tracking has transformed this team into a fully electronic flight department. They can now access all of their aircraft data on-demand, view the fleet status from anywhere, communicate across departments seamlessly, keep their documents and stockroom organized, and experience industry-leading customer support. These capabilities have all led to more efficient use of their funds, time, and effort.
Maintenance software is critical to their mission and the Veryon Tracking solution is a proven asset in meeting operational requirements.
