TRANSFORMING FLEET MANAGEMENT FOR STERLING AIRWAYS WITH VERYON TRACKING   

"It's great to have a web-based system because when we first started, we didn't have a hangar space. We didn't have any aircraft in the States. We were onboarding, working, training, and doing everything in the system, and we could do it remotely from home. Whereas with other systems I've had, it's hard to install on the company desktop. I think everybody appreciated that."

Katie Brents | Maintenance Records Manager

Real-time accessibility and remote onboarding

Sterling Airways valued Veryon's web-based capabilities, allowing remote onboarding, training, and work from anywhere. This flexibility was crucial during the initial stages when the airline lacked hangar space for in-person collaborative work.

Beyond streamlining onboarding, this showcased Veryon Tracking's adaptability to diverse operational needs. The real-time accessibility allowed for efficient team collaboration, laying the foundation for a unified and interconnected fleet management approach.

Veryon Tracking's web-based system proved to be a game-changer for the Sterling Airways team. Despite the lack of physical hangar space, having the freedom to work remotely within Veryon Tracking enabled their team to stay ahead of their duties.

"We wanted something more advanced, something more accessible. Veryon Tracking is really flexible. It's not limiting by any means. You can do what you need to. On the maintenance side, their big priority on reports is how you see things and read them and not be confused. Everything in Veryon Tracking has always generated a great report and that was actually a big sell on it."

Katie Brents | Maintenance Records Manager

Responsive customer service and feature requests 

Sterling Airways commended Veryon's customer service team for their responsiveness and expertise. The team at Veryon surpassed standard support, catering to training needs and promptly addressing any issues. 

Beyond troubleshooting and guidance, the introduction of a feature request system showcased Veryon's proactive commitment to user satisfaction and continuous improvement. Having experienced the responsive nature of the customer service team, Sterling Airways found that their feedback was heard and actively incorporated into the platform's evolution. 

This collaborative approach not only strengthened the partnership between Sterling Airways and Veryon but also positioned Veryon as a provider that values and acts upon the insights and needs of its users.

“Everybody is very responsive. You also have weekend and night availability, so that's been great. I appreciate learning workarounds from others, and customer service reps are familiar with the system enough to help. I genuinely believe I have made friends with some of the people I've worked with at Veryon and throughout managing functions and through training. Everybody is very friendly, and I believe that.”

Summary

In collaboration with Veryon Tracking, Sterling Airways successfully overcame its fleet management challenges, establishing a more efficient and integrated system. The combination of real-time accessibility, advanced reporting, and responsive customer service positioned Veryon as an invaluable partner in Sterling Airways' journey toward operational excellence.

This case study exemplifies the transformative power of strategic partnerships and underscores Veryon Tracking's commitment to providing tailored solutions for the aviation industry. 

Book a demo to learn how Veryon Tracking can help transform your fleet management!